How we handle your booking information

1. Who is responsible for your information

Phuket Suite Spot, operated by the accommodation host, is responsible for the personal information described in this notice. You can contact us at k.thapakorn@outlook.com about this notice or the use of your information.

2. Information we collect

When you check availability or send a booking request, we may collect your first and last name, country, email address, WhatsApp number, stay dates, number of guests, message, reservation number and the status and history of your request.

If your reservation proceeds, we may also keep payment confirmation, communications, arrival details and operational notes needed to prepare and manage the stay. The website and its security providers may process basic technical information such as IP address, browser type, device information, request time and security logs.

3. How and why we use it

We use your information to check availability and price, respond to you, process and administer a reservation, arrange payment, prepare the property, provide check-in support, prevent fraud or misuse, secure the website, keep appropriate business records and comply with applicable law.

Depending on the circumstances, this processing is necessary to take steps at your request before a booking, perform the booking contract, meet a legal obligation, or pursue legitimate interests such as operating and protecting the accommodation service. Where consent is required, you may withdraw it for future processing.

4. Who may receive it

We limit access to people who need the information for the reservation, such as authorised partners or housekeeping staff assigned to the property. Their access is restricted according to their role.

We may also use service providers for website hosting, database and media storage, security, communications and payment processing. If you choose WhatsApp, email, bank transfer or another external service, that provider processes information under its own privacy terms. We do not sell your personal information.

5. International processing

Some service providers or communication services may process information outside Thailand. Where applicable, we take reasonable steps to use providers and safeguards appropriate to the information and the destination country.

6. How long we keep it

We keep information only for as long as reasonably necessary for the purposes in this notice. Unconfirmed or cancelled enquiries may be retained for a limited period to answer questions, resolve disputes and prevent misuse. Confirmed reservation, payment and transaction records may be kept longer where needed for legal, tax, accounting, safety or dispute purposes. We then delete or anonymise information when it is no longer required.

7. Security

We use reasonable technical and organisational measures designed to protect personal information, including restricted administration access and role-based access for team members. No internet or storage system can be guaranteed completely secure, so please do not send passport details, card details or other sensitive information through the optional booking message.

8. Cookies and analytics

We do not currently use advertising cookies or visitor analytics. The website or its hosting and security providers may use strictly necessary storage or similar technology to deliver the site, maintain security and support authorised administrator sign-in.

9. Your privacy rights

Subject to applicable law, you may ask to access or obtain a copy of your personal information, correct inaccurate information, request deletion or restriction, object to certain processing, request data portability where available, or withdraw consent without affecting earlier lawful processing. We may need to verify your identity and may retain information where the law permits or requires it.

You may also lodge a complaint with Thailand’s Personal Data Protection Committee if you believe your personal information has been handled unlawfully. We encourage you to contact us first so we can try to resolve the concern.

10. Children

Booking requests must be submitted by an adult. We do not knowingly ask a child to submit personal information directly through this website. If you believe a child has provided information without appropriate permission, please contact us.

11. Changes to this notice

We may update this notice when the website, our services or legal requirements change. The latest version and its update date will remain available on this page.