Booking and cancellation terms

1. Booking requests and confirmation

Sending a booking request is an enquiry and does not create a confirmed reservation. We will review availability, the applicable price and the guest details before accepting the request.

A reservation is confirmed only when we have received the required payment and sent you written confirmation with your reservation number. Please check that the dates, guest count and contact details in that confirmation are correct.

2. Prices and payment

The total shown with your request is based on the selected dates and number of guests. Date-specific rates, minimum-stay rules and extra-guest charges may apply. If we need to correct the price before payment, we will tell you and ask you to approve it.

Approved requests require full payment by one of the payment methods offered by the host. You are responsible for bank, card, currency-conversion and other transfer fees so that the full amount due is received. Never send payment until you receive payment instructions linked to your reservation number.

3. Temporary date holds

Dates are not guaranteed while a request is being checked. When a request is approved and marked Awaiting payment, we may place a temporary hold on the dates for the payment period stated in our message, normally 24 hours.

If full payment is not received within that period, the request and hold may expire without further notice and the dates may become available to other guests. A declined, expired or cancelled request also releases its dates.

4. Cancellation and refunds

Guest cancellations after payment are non-refundable. No-shows, late arrivals, early departures and unused nights are also non-refundable. A request to change dates is treated as a new availability request and is not guaranteed.

Before payment, you may cancel a request while its status is Checking or Awaiting payment by using Check reservation status on the website. If the host cancels a confirmed reservation, the accommodation payment received for that reservation will be refunded in full. Nothing in these terms limits any refund or other right that cannot lawfully be excluded.

5. Guest responsibilities

The person making the reservation must be at least 18 years old, provide accurate information, be authorised to act for every guest and remain responsible for the booking. Only the confirmed number of guests may stay at the property, up to the stated maximum occupancy.

Guests must follow the house rules shown on the listing and in the confirmation, respect neighbours and shared facilities, and comply with building and local rules. Smoking, parties, events, illegal activity and unauthorised pets or visitors are not permitted.

6. Check-in, check-out and access

The check-in and check-out times shown on the listing and confirmation apply. Arrival instructions and exact access details are shared with confirmed guests. Guests are responsible for keeping keys, access cards and codes secure and for returning any physical access items as instructed.

Late check-out, early check-in or other special requests are subject to availability and written approval. Additional charges may apply if an unapproved late departure affects cleaning or the next guest.

7. Damage, loss and safety

Please report damage, breakage, loss or a safety problem promptly. The booking guest may be responsible for reasonable costs caused by deliberate acts, negligence, rule violations or missing property, except for ordinary wear and tear.

Amenities and shared facilities may occasionally be unavailable for maintenance, safety, weather or building-management reasons. Follow all posted safety instructions and supervise children at all times, especially around balconies, pools and shared facilities.

8. Events outside our control

We are not responsible for a failure or delay caused by an event outside our reasonable control. If such an event materially affects the stay, we will communicate with you and apply any remedy required by law; any additional goodwill solution will be considered case by case.

9. Contact and applicable law

These terms are governed by the laws of Thailand. If a concern arises, please contact us first so we can try to resolve it promptly. These terms do not remove rights that you have under applicable consumer-protection law.